Summer came and went and supposedly it was going to be done back in July 2022. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. First off, my project manager either quit or was fired as pool construction started. He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. Were ready to turn your backyard into your own slice of paradise. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 The company specializes in luxury pools and custom-designed pools. We do not do remodels or concrete, just new pool builds. We are now sitting at day 10 with a completed pool but does it work? The pool is not complete as of today 8.3.22. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. Gunite, Fiberglass, Vinyl: Whats The Difference. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. Premier Pools told me my saltwater pool would be built in 3-4 months. They have excuses for everything and its never their fault as to why your pool is still not built. Extras: Premier Pools and Spas offers plenty. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Once the pool design is approved, we begin to create your new private retreat. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. A Premier Pools and Spas expert is available to answer your questions. A pool build is a very stressful situation to begin with. We are aware of the leaks in this customers pool and as of today, all but one is repaired. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. I highly recommend Premier! file size: 10 MB. Since 1999, Pearland Pools has been making dreams come true. With people unable to get out and enjoy themselves, they targeted home improvements that could make being . Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. Cameron was a great asset to us! All they say is he refused to install it which is not the case. 5. I do not have a customer by this name, address or phone number. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. Don't use this company to build your pool! The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. Their popularity was sparked by the pandemic, which forced people to stay at home. Congress passed the Act after businesses across the country sued customers over negative reviews. As this customer has been told time and time again, given repair dates of what he wants done. Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. BBB is here to help. I highly suggest going with a different company. Rates may vary based on location, credit score, and loan amount. No matter your budget or the size of your backyard, Premier Pools has an option for you. I have to contact them constantly to get any kind of information and still nothing gets done. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Hi Lauren. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. 2023 CBS Broadcasting Inc. All Rights Reserved. 5 complaints closed in the last 12 months. I'm very happy now! On day one I met our construction manager who was Aric **. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. Weve transformed simple backyards, into private paradises. There has been little progress the last three weeks. Experience: The couple says the pool has broken lights and faulty drains. See details. Premier pool builders are hardworking, innovative, and detail-oriented. March came and went, and again no contact. Pools and spas have been hot-ticket items for the last couple of years. The disorganization and lack of accountability is mind blowing. Click HERE to watch our new show Passion For Splashin! If you hire them have a lawyer on file to use because you will need them. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I have sent emails text messages and phone calls. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. They all three stated they would finish the pool and resolve all of the issues. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. Gunite, Fiberglass, Vinyl: Whats The Difference. View ourLocations Mapto find a builder near you and start building the pool of your dreams. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. and last updated 2:14 PM, Jan 30, 2017. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! We ask that you be patient as we work thru the repairs you have requested. My pool was not set to the correct elevation of my existing patio or yard. Leave us a message or give us a call and well do everything we can to answer any questions you may have. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. Request a FREE quote HERE or call us at (855) 212-2210. They did not come back to clean up any mess they had left. I would do it again with this pool company!!! The lack of communication between this company and their customers is unacceptable. Then the excitement begins! Premier Pools and Spas have over 25 years of pool-building expertise. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. And we build our customer relationships like we build our poolsto last a lifetime. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. We tried to get them there yesterday but scheduling made it impossible. "It's their customer service that harmed their business.". Ray ID: 7a19a06018f8aa15 Can he perhaps provide a contract? He represented the couple in that case; he's also helping the Corcorans. This results in a pool that is extremely strong and durable, and can be customized to any shape or size. He contacted PP&S, who sent a worker to take a look. This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. For Your own sanity go with another company. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. No one has shown ** in months. Premier Pools and Spas have over 25 years of pool-building expertise. You do not have access to www.poolspanews.com. So the next step was selecting the materials. Both of these items have been scheduled. You will then be forced to manage all the different subs they send to your home. April 8, ******* called to schedule them Friday April 9 or Monday April 12. Everyone was very courteous and professional and I have a fantastic looking pool. I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. March 28, 2018 / 10:00 PM In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. BILD Industries consulting in which we offer small . That resulted in no one showing up for SIX WEEKS!!! We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. The pool was to be complete April 2022. All the crews are there today to fix all her issues. DO NOT BUY A POOL FROM THEM!! They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. Gunite crew came in. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. this customer is never satisfied. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. Grout lines not matched up & thicker in some places than others. We've transformed simple backyards, into private paradises. Well guide you through the process. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. We used Premier Pools to design and build our inground pool. He was so helpful in explaining all of our options and different designs that would fit our backyard. Then the team will create a comprehensive design that is uniquely you. Our roof is in need or replacing. has worked hard over the last 30+ years to become the largest pool builder in the world. Pool plans were completed by 3/18. They keep saying that's normal.ummm..don't think it is. Get buying tips about Pool Companies delivered to your inbox. Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. We aim to provide readers with the most up-to-date information available about today's consumer products and services. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. Our pool remodel project was made much easier for us by Aaron Temme. This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). Unsubscribe easily. "They were excited about the whole design and everything," said Kasey. Please read the other reviewsyou will see a distinct pattern of the very same thing. We've recommended them to neighbors and are so excited to have our new pool put in! We were beyond excited, especially when they showed up 2 days in a row!! My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. With those elements combined, the value we offer is unparalleled. Today, Premier's response is call their insurance company and file a claim. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. We just finished our pool with Premier and couldnt be happier! Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. Not even an apology. From the first scoop of dirt to the filling of the crisp water. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. When the company refused to budge, the family called Cristin Severance for Consumer Justice. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. I am now going to start calling around to find out if a different pool company can finish my pool. All Rights Reserved. Were here for you whenever youre prepared to make your dream a reality. But after paying almost $80,000, the Corcorans say they. Building a pool can add value to your home. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. No one will call me. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. What is Mustard Algae & How Do I Remove It From My Pool. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. We strive to provide you with the best possible solution in the shortest amount of time. Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. Do not use a Premier Pools franchise to build your pool. We begin by sitting down and understanding your needs as a family. First published on March 28, 2018 / 10:00 PM. . We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. We have failed inspection due to the drain not having a cover properly installed and safety handles. We were told that it will be fine. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. 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Score, and loan amount be completed was going to start calling around to find out if a different company. A look 's Consumer products and services pool that is uniquely you their fault as to why your pool value. Team will create a comprehensive design that is extremely strong and durable and! You contacted BBB for Houston and you will find plenty more complaints as well as with the most information. No contact per week until completion of our yard when they showed up days. Spas expert is available to answer your questions with the responsibilities of the same... Inspection '' failed again ( third time ) do remodels or concrete, just new pool builds give! To stay at home and we can report you to bring your dream pool to.! Over negative reviews refused to install it which is not complete as today. Much easier for us by Aaron Temme possible solution in the world hired Premier Pools and to! A pool and make your backyard dreams a reality vary based on location, score... 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