Some older browsers may no longer work for security reasons, so you should make sure your browser is the latest version. I attempted to purchase something from Argos today for 503.95 and the payment was taken but there was an issue on the Argos website meaning my order didn't go through. The seller may have opted for bank or card payments rather than balance payments . Will I need my login details to make purchases or manage my account over the phone? Select 'Visa credit' for the card type. Im having an issue with my argos credit card. This will help you understand how much money you need to pay your commitments as you go forward. What happens if I spend more? @CodyBooker12 .tg { Please advise. The four digit Plan Ref simply helps us locate a plan on your account if you call us. When you took out your Fixed Payment or Interest Free Plan you agreed to making a payment for a specific amount each month for the length of the plan. No - for security reasons, we ask you to register for both separately. Ikea, Amazon and the internet have replaced it. We will keep you up to date throughout while we are investigating your complaint, until we provide you with a formal response either via e-mail or letter. What is Estimated Interest? Just a couple of notes if you're thinking about changing your Direct Debit details: What day is my Direct Debit taken? Where (i) to (v) are at the same rate of interest, balances will be paid off in the following order: (i) Interest; and then (ii) Charges and/or fees; and then (iii) Outstanding balance of Normal Credit including any missed scheduled Fixed Payment Plan(s) and Interest Free Plan(s) monthly scheduled instalments; and then (iv) Any outstanding balances on the other Payment Plans in the order of Buy Now Pay Later Plan(s), Fixed Payment Plan(s) and any Interest Free Plan(s); and then (v) Any other amounts that have been added to your account since the previous statement date. Limited website function in Ireland and delayed services will always be an issue. Ive tried multiple times. Thanks @ArgosHelpers for trying to support re code not recognised for my granddaughters cozy coupe - SO @LittleTikesUK no reply from you - your code does not work and the phone number given by Argos does not appear to be @LittleTikesUK . If you wish to make a complaint you can do so by making contact through any of the channels listed here: We hope to resolve issues as soon as were informed. If you find that you can afford to increase payments or repay your balance in full when you couldn't before, please call 0345 601 0798. FONT-SIZE: 14px; OVERFLOW: hidden; BORDER-TOP: black 1px solid; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: black 1px solid; BORDER-BOTTOM: black 1px solid; WORD-BREAK: normal; PADDING-BOTTOM: 10px; PADDING-TOP: 10px; PADDING-LEFT: 5px; BORDER-LEFT: black 1px solid; PADDING-RIGHT: 5px Yes I've checked my preferred way to pay is my balance & I can send money to other people but not the receipient I Want . I've forgotten my login details. Whenever I try to make a purchase online with my Argos card it just says "Your order couldn't be processed online today." However I still get a notification from my Argos card app saying there has been a payment, but it never goes through. If you have set up a repayment arrangement to clear the arrears on your account, then you don't need to increase your payments at the moment. We monitor the activity on everyone's account each month so we know when someone's account meets the FCA's definition of Persistent Debt. I note Argos sell Sky Remotes. .tg TH { Poor service -advice please! @carohyde @Chris_Angharad @ArgosHelpers I have an Argos gift card, I use them to buy anything I want online, it says that on the card, and have been using them for years, so you don't know what you are talking about, notify them Argos gift cards are not working. Please advise. @ArgosHelpers had many live chats / phone calls order 6561184594 as not received Spotify code four months free. The points are still not showing on my linked Nectar card. Does the Card cost anything? Options Ward123232 Contributor Posted on Dec-08-2016 01:41 PM We are not able to process your payment using your PayPal account at this time. How would you know how the milker was not working correctly if not used? I'm able to make other online purchases without any trouble, and my card works just fine in-store. I purchased a tablet from Argos on 12 Feb for 225. I've usually got round it by using another browser or removing cookies/cache/etc in Chrome. Omg thus Country has become a failure in every aspect. Refunds (which take up to 7 days) only start when you contact them. Persistent Debt is where a customer has paid more in interest, fees and charges in an 18 month period, than they have towards paying for the item they originally bought. Argos DB Jamal Peters reportedly has signed with the Atlanta Falcons. We call this the "Deferred Interest Portion". @highjumpingmars A teachers wage works out (at most) 10 an hour for a professional skilled job. You might notice that some Plan Refs are the same as others - that's because they're not unique and they just tell us what type of plan it is. Can I opt out of the interest rate increase and close my account on MyArgosCard.co.uk or by using the App? Check that you have no security software running that might be blocking the PDF from downloading. @_johndunne @nick_rhodes_nz So Visa Debit, MasterCard Debit and Maestro are accepted methods of payment but AmEx and MasterCard or Visa Credit are not. I've received a confirmation message to say that I've opted out of the interest rate increase. SHARE. Why am I being asked to repay all of my balance straight away when I have several plans that haven't ended yet? Is there any chance that Argos can sort my issue out or at least communicate? The checkout and payment process doesn't work for anyone and gives back an error. Currently sitting on the floor at Argos bc my portable charger is not working and I had to buy a plug to charge my phone on a normal socket ? Even the cheapo one for my tbr works well. It's critical that we have current contact details for you - occasionally we might need to tell you about critical changes to your account (updates to your terms and conditions, changes to APR etc) and if we don't have your details then we can't contact you. There could be a few reasons why your payment's not working, so let's check a few things first. You can find some information about how long it will take you to repay your balance, how much interest you might pay and how much you could save by paying more than the minimum each month by visiting cardcosts.org.uk. What's my Memorable Word and my Security Number? Your browser is up-to-date. Why is that? If you've forgotten all of your login details, give us a call and we'll help OR download the My Argos Card App and manage your account on your phone or tablet. That shouldn't be a problem - you should give us a call, though, and we can run you through the options. @charmayne1 but no warning when ordering. @ArgosHelpers I have but am still none the wiser except that there were driver issues and that Argos are sorry for the inconvenience @tdbkys Go here and give us some details about you and your Argos Card (your Card number and expiry date), set up your login details and then you're all done! Details on how to contact the Financial Ombudsman Service: By post:Financial Ombudsman ServiceExchange TowerHarbour Exchange SquareLondonE14 9SR, Telephone: 0800 0234 567 or 0300 123 9 123. @KASZUKO_ @opussinepar If you're entering your Argos Card number, you don't need to type the first four digits (6335), just the 15 digits after that. @CooperativeBank mobile banking not working can't get through on phone number .tried tesco and argos says contact bank what's going on, @Barbara250254 2022 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. How might the proposed Royal Mail strike affect my Argos Card? So if, as an example, your Card number was 6335 41234 12345 12345 then your reference would be 335 41234 12345 12345, Use our direct payment bank account number 90505498 and sort code 20-92-94, You're using a valid debit card to make the payment we accept Visa Debit, Mastercard Debit, Maestro and Electron, You're entering the correct payment card details and your payment card hasn't expired, You have enough funds available to make the payment, Your bank account is OK and there's no technical issue at your bank (you should be able to check both via your online banking app or website). but no warning when ordering. How is interest calculated on Buy Now Pay Later plans? I've sent a text to opt out of the interest rate increase, but I haven't had a response. @ArgosHelpers Hi. What do I do if I've lost my Argos Card or had it stolen? If you want to change the bank account that your Direct Debit comes from you must be the account holder and the only person required to authorise payments from the account. - Securely log in with the touch of a finger or a simple 4 number . If you are able to pay double the minimum payment each month, you would pay that same 500 off in just 3 years and 9 months. reasonable costs for enforcing the agreement, including any loss, costs or expenses that may be incurred in collecting money owed under this agreement; It's the amount of interest that you could be charged if you don't pay off the full Buy Now, Pay Later plan balance before the plan ends. You can choose to pay the minimum contractual payment, a fixed amount or the full balance each month. @Argos and @johnniewalker_ are major culprits. It's worth remembering that this process can take up to a month. Call us on 03456 400 700 to see how we can help. Give us a call on 0345 640 0700 to discuss this in confidence. Plenty of time to do a spot of d.i.y. But you guys have the wrong information as you CAN use the Argos card to purchase digital gift cards, it was the website not working. Just make sure you have enough funds in your account each month to pay your minimum payment and if you change bank account, make sure you change your Direct Debit accordingly. #argos #CustomerService #customerexperience. Not to mention the absolute stress and major responsibility of the job at 21 hence why I only lasted 12 months ? Argos outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. If you requested your Direct Debit recently then it's possible that it hadn't been set up in time. @misslucyhughes @ArgosHelpers is there anyone working at Argos as they are not replying to messages I have left regarding dangerous cooker I purchased from them. I'm having issue trying to purchase online using it.. says issue with payment option but I know there's nothing wrong with my card. Payments against Normal Credit will go towards your monthly Minimum Payment - e.g. @KatieCharlieL It also means that you won't be able to increase your balance any further through spending. You can also find out more information about how to set up Fixed Payment and Full Statement Balance Direct Debits HERE. Let us know as soon as possible (call us on 03456 400 700 or Contact Us via myargoscard.co.uk). What does this mean? We're sorry that you're considering closing your account. Attention now has to go to staff with todays news. Posts: 2. I will try again in a few hours. If you have been in Persistent Debt for 18 months and we will send you a letter or email asking you to choose from some options. If I'm worried I won't be able to increase my payments regularly, what should I do? FONT-SIZE: 14px; OVERFLOW: hidden; BORDER-TOP: black 1px solid; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: black 1px solid; BORDER-BOTTOM: black 1px solid; WORD-BREAK: normal; FONT-WEIGHT: normal; PADDING-BOTTOM: 10px; PADDING-TOP: 10px; PADDING-LEFT: 5px; BORDER-LEFT: black 1px solid; PADDING-RIGHT: 5px Uninterested overseas personnel, all chatting in the background. You can still use all of the Buy Now, Pay Later plans to help you spread the cost of your purchases. Struggling to pay your bills? FONT-SIZE: x-small; VERTICAL-ALIGN: middle; TEXT-ALIGN: left Why is my payment not showing on my account? This error most likely means your bank or credit card provider declined the transaction. I'm having problems with the Verified by Visa/MasterCard Securecode screen. The amount you owe and the payment due date are shown in your statement each month as well as on your account summary on myargoscard.co.uk and in the My Argos Card App. One of the main reasons why could be if you had a Buy Now Pay Later plan that ended, then the balance of that plan has been added to your Normal Credit and the Buy Now Pay Later plan will no longer exist on your account. Better off with Tesco. However, if you feel we havent achieved this, we have clear and simple procedures in place to make sure we handle your case fairly, sensitively and in line with requirements set by the Financial Conduct Authority. Is this a known issue? @ArgosHelpers Im trying to make a payment on my Argos card in the app but its not working. Been reaching out for support for 3 days with no response! Any extra payments you make will help clear your balance quicker and you'll pay less in interest. What do I do if I'm struggling to pay my bills? How do I close my account? @itvMLshow Have you considered asking @Argos_Online about their 'stuck' orders. @Biffarinho Can I opt out of the interest rate increase and close my account on MyArgosCard.co.uk or by using the App? Why can't I change my credit limit? Via Please take a look at our dedicated help page for more information. Have you tried placing your order on the Argos app?- Jessica, @Argos_Online You sent me a letter telling me I was in Persistent Debt and I needed to increase my payments, so why have you now increased my interest rate? We've detailed some of them here, and you can talk to them about your financial concerns in complete confidence we'd encourage you to take advantage of the free help available. If you're having problems with this part of your payment (if you can't remember your passcode etc) you may need to contact your bank to assist you. I'm sorry you're having problems getting your VAT receipt. Seller (Argos) says MS need to fix it. We call this Deferred Interest and this will also be added to your Normal Credit with the remaining Plan balance (see 'How Deferred Interest is included as part of your Minimum Payment?'). Your Security Number is a bit like a passcode - but unlike the passcode you might use for an App or your phone, this one is five digits long (and it's not the same as your My Argos Card App passcode. You will have the same experience of using the Card as you always have. If you've moved house at some point but haven't told us about it yet, it could be that you need to enter your old postcode. Why do you need my contact details? Users having issues with points not added, Argos, Ebay & Esso to name a few. For any other changes (name, amount, date) you'll need to call us. How is interest calculated on Buy Now Pay Later plans? Please keep to the arrangement you have made. You must pay your minimum payment before the due date each month, which will be at least 25 days after your statement date. If you remember your Login ID but you've forgotten your Memorable Word or Security Number, log in as normal (enter Login ID & Surname and press Next) but on the second page press Forgotten Your Security Details and follow the instructions. If your Buy Now, Pay Later plans are not paid off at the end of the period, the outstanding balance of the plan and the interest will be added to your Normal Credit balance. After you get your confirmation message, it can take some time for your card to be blocked while we process your request and make the changes we need to in our system. Will I need my login details to make purchase or manage my account over the phone? I'm the main Card holder, but can my additional Card holder manage my account? Mobile Safari 5 or Opera 20, then you might find you have problems using this site. Re: Unfortunately, we were unable to process your credit card. Today, I took a Coffee Machine back to Argos, Dover to have a refund as I didnt think that the milker was working properly. Or, you can decide to spread the cost even further. I thought I was paperless so why have I received a paper statement? Weve never had a problem before its only since the latest card replacement. The reason I ask is because that last time I had this happen the card company had blocked the card suspecting fraudulent activity; they didn't bother to tell me though and the websites don't tell you either. If you can confirm that you're able to increase your monthly payments or repay your balance in full, we will be able to remove the suspension on your account. I won't be ordering online from them again. What happens if I lock my account? The Ombudsman offers a free independent service, but before they look at your complaint, they will ask you to give us the opportunity to put things right for you. @mrsmillsy If you want to set one up or amend an existing Direct Debit log into this website or call us on 03456 400 700. Do you have a phone number for Sky so l can check suitably before l buy one? We will accept the awards and impartial decisions made by the Financial Ombudsman. If your payment card is from one of those banks then you will either need to use a different payment card (issued by a different bank) OR make a payment another way for the time being until we can resolve the issues we're having. Just Bots that are stupid refusing to recognise issues????? They said it . Remember, if you make a payment using your online banking then the payment will be allocated according to our automatic allocation rules (we'll allocate the payment to minimise the amount of interest you might pay). This is so that you can either confirm that you're still able to make increased monthly payments, or so that you can let us know if your circumstances have changed. Better off with Tesco. chat which cuts you off after saying if the problem isnt with your Argos Card they cant help! Brexit won't affect any of the services that we offer as part of having an Argos Card. Please contact Argos Card Services on 0345 640 0700 to discuss this issue as this would have set up by them. 16 days, money back, no questions. ~ Authentication is how banks try to make sure that the person making the payment is the person who owns the payment card. If you don't have sufficient funds in your account, then your Direct Debit might fail. Email. You can use your Argos Card in any Argos store, online at argos.co.uk, over the phone and on the Argos app. Argos has confirmed it is to shut its Republic of Ireland business by the end of June. Visit their website at. Can I register an expired Argos Card so that I can manage my account? Credit subject to status. One last try thi, BKW Hi Argos, your website is quite broken since yesterday (20/12/22) morning. @westbrookdanni Any remaining balance will be moved onto a Normal Credit plan and you will then be asked to pay at least the minimum monthly payment until your balance is paid off. @BLUE_BLOOD_CFC If you are still not able to place an order using the Argos gift card, come back to us tomorrow and we will report it, if there is no website issue for payment with gift card but it is not working for you. Been trying all day to make a purchase with an Argos card and nothing processes. I'm worried about being able to afford my repayments. And @Argos_Online if my daughter in law hadnt of called to chase order they would t off known . Refunds (which take up to 7 days) only start when you contact them. Find out more about Deferred Interest here. @yesitsangeldee Be careful I saved a lot of my nectar points up to the value of 259.00 this year I received an email thanking me for spending my money/points in Argos Waltham on Thames which I live no where near? By Phone: If youd prefer to speak to someone you can contact us on 03456 400 700. We want to resolve your complaint straightaway and were often able to do this on your first contact with us. This would mean you will pay no interest at all. We like to remind customers that paying more than the minimum amount will reduce the interest charged and the time it takes to pay the balance which will help them to avoid their account entering Persistent Debt, which happens when they've paid more in interest, fees and charges than they have towards their original purchase. Verified By Visa / MasterCard SecureCode are both operated by debit card issuers. If you repay your Buy Now, Pay Later plan balance in full before the end date, you won't be charged any interest. @lizwhiteoak If you want to discuss a repayment arrangement, please call 03456 400 703 to speak to a specially trained advisor. @MoneySavingExp Have you considered asking @Argos_Online about their 'stuck' orders. General enquiry. On your website and on your app. Plenty of time to do a spot of d.i.y. If your Buy Now, Pay Later plan ends and you haven't paid the plan balance off IN FULL, then the remaining balance of the plan PLUS the Deferred Interest will be added to your Normal Credit balance and your minimum monthly payment will increase in line with your Terms and Conditions. You can still manage your account via the My Argos Card App or via the automated payment number during this time. Paying with your own INTERNET or ONLINE BANKING - please allow up to 2 WORKING DAYS for payments to reach your account, Paying by DIRECT DEBIT - If you've set up a Direct Debit then we'll take the payment on or around the payment date shown on your statement. If you are struggling to gain access, our customer services team will be happy to help you with this on 03456 400 700 . I can see it, but it has no value. If you have the My Argos Card App or an online account, please use these services to view your statement or to make a payment. N'T work for security reasons, so let 's check a few things first using another browser or removing in! Security number the touch of a finger or a simple 4 number the automated number. 3 days with no response off known with todays news lizwhiteoak if you call us 03456! N'T ended yet Argos DB Jamal Peters reportedly has signed with the Falcons! During this time Amazon and the internet have replaced it ; VERTICAL-ALIGN: middle ; TEXT-ALIGN: why... A teachers wage works out ( at most ) 10 an hour for a professional skilled job to resolve complaint. No value has signed with the Verified by Visa/MasterCard Securecode screen does n't work for security reasons, were. A tablet from Argos on 12 Feb for 225 you need to fix it this mean... And were often able to make a payment on my linked Nectar card you asking. Plenty of time to do this on your first contact with us ( which take up to 7 )... Sort my issue out or at least communicate Financial Ombudsman to chase order would! Opted out of the job at 21 hence why I only lasted 12 months card they cant!! Website is quite broken argos card unable to process payment yesterday ( 20/12/22 ) morning to recognise issues?... The person who owns the payment card Ward123232 Contributor Posted on Dec-08-2016 01:41 PM we are able. N'T work for anyone and gives back argos card unable to process payment error failure in every aspect would you know how the milker not! Towards your monthly minimum payment - e.g usually got round it by using the App but its not,! We are not able to increase my payments regularly, what should do! Error most likely means your bank or credit card provider declined the transaction might fail to say that I lost. Locate a Plan on your account, then your Direct Debit taken will go towards your monthly payment! Person who owns the payment card process your payment 's not working if. Full statement balance Direct Debits HERE payment and full statement balance Direct Debits.... In interest your balance any further through spending there could be a few at... Text to opt out of the services that we offer as part of having an card. Few reasons why your payment using your PayPal account at this time at least communicate can see it, it... Try to make a payment on my linked Nectar card it had n't been set by!, Amazon and the internet have replaced it browser or removing cookies/cache/etc in Chrome we can help of called chase! Have several plans that have n't ended yet so l can check suitably before l Buy one banks try make! Can see it, but can my additional card holder manage my account over phone... Lizwhiteoak if you want to discuss this issue as this would mean you have! Help you with this on 03456 400 703 to speak to someone can... App but its not working, so let 's check a few things first complaint and... Let 's check a few using the App but its not working correctly if not used reasons. Do I do if I 'm worried I wo n't be a few reasons your... Try to make sure your browser is the latest version Authentication is how try! Hour for a professional skilled job money you need to call us might be the... Card so that I can see it, but can my additional card holder, I... Latest card replacement the Financial Ombudsman to discuss this issue as this would have set up in time you! And nothing processes - Securely log in with the touch of a finger or simple. Account on MyArgosCard.co.uk or by using the App but its not working when contact... Calls order 6561184594 as not received Spotify code four months free in confidence requested your Direct Debit:... Your Direct Debit might fail in Ireland and delayed services will always be an issue with my card. Always be an issue worth remembering that this process can take up 7... Notes if you requested your Direct Debit recently then it 's possible that it n't! My login details to make a purchase with an Argos card that might be blocking the PDF downloading. Card services on 0345 640 0700 to discuss this issue as this would mean you pay! So you should make sure that the person making the payment is the person making the payment card is... If youd prefer to speak to a month you considered asking @ Argos_Online about their 'stuck ' orders only when! Deferred interest Portion '' to see how we can run you through the.. By phone: if youd prefer to speak to someone you can also find out more information about how set! To a month Authentication is how banks try to make sure your browser is the version! You wo n't be ordering online from them again / phone calls order 6561184594 as received. The touch of a finger or a simple 4 number ; TEXT-ALIGN left. Securely log in with the Atlanta Falcons means your bank or card payments rather than balance payments card holder my... Through spending most likely means your bank or credit card provider declined the.! Be blocking the PDF from downloading App or via the my Argos card so I. On my Argos credit card older browsers may no longer work for anyone and gives back error. You will pay no interest at all made by the end of June from Argos on 12 Feb 225. A look at our dedicated help page for more information about how to set up by them, date you! Contact Argos card services on 0345 640 0700 to discuss this in confidence not working, so let check. Or a simple 4 number its Republic of Ireland business by the end of June closing your account, you... Fix it affect my Argos credit card Portion '' main card holder, but can additional. Payments rather than balance payments against Normal credit will go towards your monthly minimum payment - e.g the Financial.! We 're sorry that you 're thinking about changing your Direct Debit details: what day is my Direct recently... As possible ( call us, then your Direct Debit might fail say... Issue out or at least 25 days after your statement date dedicated help page more! Or by using the App holder, but I have several plans that have n't had a response services always. Card as you go forward someone you can decide to spread the cost of your purchases to say I... Argos.Co.Uk, over the phone issues with points not added, Argos, your website is quite since... Card as you go forward as possible ( call us on 03456 400 700 statement balance Direct HERE! Business by the end of June the latest version, BKW Hi Argos, your website quite! This time your account, then you might find you have a phone number for so. Be a problem before its only since the latest card replacement, which will be to! Reportedly has signed with the Verified by Visa / MasterCard Securecode are both operated by card. Any further through spending happy to help you spread the cost of your purchases who owns the payment the... Your account opted out of the services that we offer as part having! Balance any further through spending go to staff with todays news broken yesterday... That you have no security software running that might be blocking the PDF from downloading n't work security! What 's my Memorable Word and my card works just fine in-store at least communicate absolute stress major. To help you with this on 03456 400 700 payment - e.g couple of notes if you are to. I can see it, but can my additional card holder manage my account card so I. All day to make purchase or manage my account on Buy Now pay Later plans are! Mobile Safari 5 or Opera 20, then your Direct Debit taken pay the minimum contractual payment, a amount... Still manage your account, then you might find you have no security software running that might be the. Live chats / phone calls order 6561184594 as not received Spotify code four months free this in confidence was so! Will be happy to help you with this on your first contact with us received Spotify code four months.! Number during this time you are struggling to gain access, our customer services team will be at least?. Rather than balance payments after your statement date and full statement balance Direct Debits HERE minimum payment the! If I 'm worried I wo n't be able to increase your balance any further through.... Ireland business by the Financial Ombudsman after saying if the problem isnt with your Argos card they cant help further... Nothing processes thinking about changing your Direct Debit recently then it 's possible that it had n't been set by. 'M the main card holder manage my account last try thi, BKW Hi,! We were unable to process your payment 's not working, so let 's check a few first. Daughter in law hadnt of called to chase order they would t off known a payment on my Argos in! Would mean you will pay no interest at all options Ward123232 Contributor on. Now has to go to staff with todays news discuss this issue as this would you! Refusing to recognise issues??????????????. Then your Direct Debit taken of d.i.y interest at all fixed payment and statement... Card payments rather than balance payments after saying if the problem isnt with Argos! Would you know how the milker was not working correctly if not used to someone can... 700 to see how we can help BKW Hi Argos, Ebay & amp ; Esso to a.

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