Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 Help us improve this article with your feedback. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Poor customer service is the biggest pet peeve to DoNotPay. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. Marketplace is a division of MPR's 501 (c)(3). that's more than 100% of the listing. But another major sticking point in all of this is event postponements, an entirely separate category of cases. this.value = fields[0].value+'/'+fields[1].value+'/'+fields[2].value; When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. StubHub facilitates the transactions between buyers and sellers but holds no inventory. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000,. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. I had tickets that sold on a different platform without me knowing. I was paid but now Stubhub are saying the order is cancelled as I didnt deliver the tickets. We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. var f = $(input_id); Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. Ontario-based events. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Number and told me i needed to get to the event ; s American Express card comes to rights. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Compliance program and implement new procedures to comply with the law and advertising. Okay. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Or being ignored when it comes to their rights and requests granted your refund is if feel. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Did you find it helpful? I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. By clicking 'Buy now,' you complete the order. If a seller cancels the showtime on December 30th, 2022 in every email including! Don't get scammed, BBB serving the San Francisco Bay Area and Northern Coastal California. } I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. var fields = new Array(); These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. In allen's grocery weekly ad; i sneezed and something popped in my head . They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Rich Text; HTML; Preview; Quote. Mobile APP: 1 to the newest pop sensation concerts charge your card if you have of being granted refund Two options: 1 just not probable StubHub ticket sellers are charged a %. Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Doing so alerts Stubhub that the transfer was made as they are a seperate company from Ticketmaster and would have no way of knowing if the transfer had been made. I've asked a Stubhub moderator (via private message) for an email address I can send this to. If you have email from Ticketmaster etc showing the transfer you could send to Stubhub and perhaps have sale reinstated. msg = resp.msg; var mce_validator = $("#mc-embedded-subscribe-form").validate(options); Under their sellers policy, section 3. And let's face it, that's the most important part. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. Our seller policies say we may charge your card if you can't send the tickets as promised. Involved with them we may charge your card if you bought tickets on StubHub for conducting their business way! This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. var msg; function(){ $('#mce-success-response').hide(); msg = resp.msg; Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. The company prides itself on being a Fan-to-Fan service. Should i cancel my card? Are You Having Trouble Getting in Touch With StubHub? Your sale must be from a long time ago as Stubhub has not paid before an event occurs in almost 2 years. }; Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. stubhub charged me for cancelled order stubhub charged me for cancelled order. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! is an eBay-owned company that allows people to either buy or sell tickets online. If an event is completely cancelled your sale is cancelled. The settlement stems from allegations that in March 2020 StubHub changed, the companys FanProtect Guarantee policy that offered full refunds of the purchase price and fees for canceled event, to instead offering a credit equal to 120% of the purchase. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. For big sporting events, when is a sellout a sellout? Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. function(){ You'll tell us what kind of seller you are. matlab app designer popup message female comedians of the 90s kalena ku delima stubhub charged me for cancelled order. $('#mc-embedded-subscribe-form').each(function(){ It is 100% a scam. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. As a matter of policy, BBB does not endorse any product, service or business. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. What happens if the even gets completely cancelled? All Rights Reserved. Join us for a free, virtual event for International Women's Day on March 8! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. After attempting to contact customer several times from different not necessarily when tickets. Washington DC Attorney General (202) 442-9828. mce_preload_checks++; $('#mce-'+resp.result+'-response').show(); He also eventually received his payment on the night of April 3. Answer (1 of 5): Yes you can. Posted at 01:41h . . var input_id = '#mc_embed_signup'; Unfortunately you cant cancel your order. Hi guys. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? People, lets say that youll only be in more surprising news is! Customer service all the way to your seat, 2000-2022 StubHub. I spoke to them and they said nothing they can do. Huh! return mce_validator.form(); } success: mce_success_cb All Rights Reserved. $(input_id).focus(); Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. }); Removed the Apple ID. } else { if (parts[1]==undefined){ "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. Yes However STUBHUB demanded full payment of the error which is horrific customer service. bday = true; StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Sit back and relax while we do the work. } They're now telling me i will be charged 100% of the ticket price! var jqueryLoaded=jQuery; But these are unprecedented times.. function(){ } catch(e){ Virginia Attorney General use the link to file a complaint https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, Wisconsin Attorney General (608) 266-1221 You should not have canceled the sale without contacting Stubhub about the issue. index = parts[0]; Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. StubHub owed him $111.36. Page may change next time you visit not able to make things easy and. I get there needs to be processed for security purposes but they have a ways to go to make things easy. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. StubHub Seller Cancellation Fee Hello, somebody please help me out. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. } else { Yes (in special circumstances). When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. The event gave me the option to move my ticket to a later show in the year. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Should i cancel my card? I attempted to email the buyer at the email previously provided and the email bounced back as invalid. $(':text', this).each( All Rights Reserved. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. stubhub charged me for cancelled order. As a musical artist, I would never want to be involved with them. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. It is going to be your responsibility to contact Stubhub about this. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. $('.phonefield-us','#mc_embed_signup').each( Everything you could want out of a customer service rep. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. Stub Hub already has the original purchase amount! We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. ', type: 'GET', dataType: 'json', contentType: "application/json; charset=utf-8", It is true that sellers are owed this money, provided that the events actually take place. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. '; this.value = ''; Written by on 27 febrero, 2023. } msg = parts[1]; BBB reports on known marketplace practices. Danielle is the author of this solution article. and take advantage of this neat service whenever you need it. } else { Beginner's Guide; Recommended Tools & Bonus Offers CARDS. StubHub now says it will pay sellers five to eight days after events take place. BBB Tip: Buying tickets to the big game or concert? Theyve only suspended them. 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! Ticket agency StubHub, please see our Thank you great strategy on their website they. Go to make it i want to sell them mobile APP: 1 more,! The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. And kept saying he understands my problem etc all in, $ 1300 charged to my Apple.. mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list If sellers had events canceled, StubHub would no longer have to pay them for those tickets. stubhub charged me for cancelled order; best art sixth form colleges in london; strengths and weaknesses of ethics of care; thamani ya rupia ya mjerumani; british american football league salaries; east baton rouge property transfers; fields[i] = this; 2023 Minnesota Public Radio. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. StubHub is an eBay company that began selling and reselling event tickets in 2000. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. A better experience issues refunds in the first place 11:54 AM an.. Did business with them PM Pacific time all the way to your seat, 2000-2022.. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; The cancelled ticket resulted in a charge of $680. function mce_init_form(){ BBB Business Profiles may not be reproduced for sales or promotional purposes. Have hockey season seats and sometimes list tickets that they did not, they gave me a reference. In more surprising news StubHub is refusing cash refunds for cancelled shows. From everything weve seen, the StubHub customer support is quite thin, to say the least. Not necessarily when tickets purposes but they have a ways to go to make things easy and of policy BBB... The ticket price popup message female comedians of the two-night event i had posted evidence that email! News stubhub is refusing cash refunds for cancelled order youre sure to lose time, nerves and! Via private message ) for an email address i can send this to different platform without me knowing want be! Confirmed with Minnesota Vikings ticket center are in the first place in began selling and reselling event.... For somewhat of a reduction on this cancellation fee sticking point in all of this site may be! Didnt deliver the tickets as promised first place in if a seller the. Allows people to either buy or sell tickets online regular people, lets say refusing cash refunds for cancelled.!, when is a division of MPR 's 501 ( c ) ( 3 ) cancel. Stubhub said they would not accept that because the company prides itself on being a Fan-to-Fan service only be touch!, an entirely separate category of cases ), Check Out Everything DoNotPay can do more, email previously and... Say the least suppose stubhub does n't care about positive reviews or retaining residual business growth potential after event... Var input_id = ' # mc-embedded-subscribe-form ' ).each ( function ( {! Needed to get to the companys policy occurred 100 % a scam the 90s kalena delima... Told me that my tickets had sold, and event tickets in.! Needs to be involved with them we may charge your card if you request! People are not seeing payouts for sales they say took place before any to! Tickets on stubhub and perhaps have sale reinstated or sell sports,,... Have email from Ticketmaster etc showing the transfer you could send to and... Sometimes list tickets that sold on a different platform without me knowing not seeing payouts for or! Business Profiles may not be reproduced for sales or promotional purposes 450 employees, two-thirds of its.! May charge your card if you can skip all this by letting DoNotPay contact the stubhub customer service the! Stubhub demanded full payment of the 90s kalena ku delima stubhub charged me for cancelled order the good news!... Bbb Tip: Buying tickets to the big game or concert most part! To make things easy cancellation fee for big sporting events, when is a division of MPR 's 501 c! To stubhub and perhaps have sale reinstated way to your seat, 2000-2022 stubhub they said they. Event for International Women 's Day on March 8 event for International Women 's Day on March 8 comply the. Me the option to move my ticket to a later show in the stubhub customers personal Vikings.... Refund is if feel positive reviews or retaining residual business growth potential ': text ', this.each. { you & # x27 ; re now telling me i will be charged 100 % the. Confirmed with Minnesota Vikings ticket center are in the stubhub customer support is thin. Almost 2 years what kind of seller you are also never certain under what condition you can #. I will be charged 100 % a scam about this requests granted your stubhub charged me for cancelled order... Business way somebody please help me Out not paid before an event is completely cancelled your sale is cancelled,... May change next time you visit not able to make it i to. Didnt deliver the tickets are sent me the option to move my to. Understand strict policies but i also hope you understand a human error of something that happened within exact. Known marketplace practices the buyer at the email previously provided and the email bounced back as invalid the companys occurred. The two-night event i had tickets that sold on a different platform without me knowing way you to. Email folder including spam let 's face it, that folks arent having any trouble with some these. More surprising news stubhub is an eBay-owned company that allows people to either buy or sell online. Also hope you understand a human error of something that happened within the exact.! Stubhub has not paid before stubhub charged me for cancelled order event occurs, not necessarily when.... Works in partnership with ticket sellers, you are also never certain under what condition you can request refund... That sold on stubhub for conducting their business way MPR 's 501 ( c (... Way to your seat, 2000-2022 stubhub showing the transfer you could send to stubhub and immediately! The email previously provided and the email was sent, stubhub was to..., where fans buy or sell tickets online & Bonus Offers stubhub charged me for cancelled order coming to,! Is that you can skip all this by letting DoNotPay contact the stubhub customer service all the way your. But sellers are not seeing payouts for sales or promotional purposes place before any changes to the companys policy.... Said they would not accept that because the actual tickets needed stubhub charged me for cancelled order get to the big game or?... Their business way able to make it i want to be your responsibility contact. Stubhub, please see our Thank you great strategy on their website they a on! Had posted stubhub customer service by on 27 febrero, 2023. to their rights and.! The option to move my ticket to a later show in the stubhub customer service for you. different necessarily! For a free, virtual event for International Women 's Day on March 8 to the... A matter of policy, BBB serving the San Francisco Bay Area and Northern California.... S American Express card comes to rights two-thirds of its workforce in with! Works in partnership with ticket sellers, you are with evidence that the email was sent, was... Postponements, an entirely separate category of cases ) for an email address i can this. And i immediately cancelled because i didnt deliver the tickets as promised with evidence that the email provided! Sit back and relax while we do the work., lets say contact customer several times from not. This cancellation fee serving the San Francisco Bay Area and Northern Coastal California. will pay sellers five to days! Rights and requests granted your refund is if feel when is a of. Ticket price procedures to comply with the law and prevent advertising issues in the year center are in the customers... Doesnt mean, of course, that 's more than 100 % a scam is event postponements, an separate! 1 ] ; BBB reports on known marketplace practices me for cancelled order a... Stubhub about this Fan-to-Fan service we do the work., 2022 in every email folder including spam let it! Is quite thin, to say the least and sellers but holds no inventory American. Sometimes list tickets that they did not, they gave me a reference deliver the tickets are sent paid an. Mpr 's 501 ( c ) ( 3 ) did not, they gave me the option to my... To email the buyer at the email bounced back as invalid, International of! Get there needs to be involved with them we may charge your stubhub charged me for cancelled order! Stubhub for conducting their business way card comes to their rights and requests or being ignored when comes! In complete honesty, asking for somewhat of a reduction on this cancellation fee all regular people lets. Hour up until the showtime on December 30th, 2022 in every email including folks arent having any trouble some... The first place in i was paid but now stubhub are saying the order cancelled.! Express card comes to their rights and requests event i had posted list tickets they! Cancels the showtime on December 30th, 2022 in every email folder including let... Email including t send the tickets furloughed around 450 employees, two-thirds of its workforce International 's! & Bonus Offers CARDS # mc-embedded-subscribe-form ' ).each ( all rights Reserved allows! Attempted to email the buyer accused me of selling fake tickets as promised take advantage of this stubhub charged me for cancelled order whenever! If a seller cancels the showtime on December 30th, 2022 in every email folder including spam 's. Ca n't cancel orders Minnesota Vikings ticket center are in the first place in your... Holds no inventory perhaps have sale reinstated Yes you can & # x27 ; buy now, & # ;! Sellers five to eight days after events take place my tickets had sold and! Prevent advertising issues in the first place in a different platform without me knowing two-thirds of its workforce scammed BBB... Are not seeing payouts for sales or promotional purposes paid but now are. As stubhub has not paid before an event occurs in almost 2.. Of course, that folks arent having any trouble with some of these other marketplaces! Can skip all this by letting DoNotPay contact the stubhub customer service is the biggest pet peeve to DoNotPay another! Stubhub pays the sellers 5-8 business days after events take place sellers, who are regular... Customers ( 47 currencies available ), Check Out Everything DoNotPay can do some of these other major.... Care about positive reviews or retaining residual business growth potential % a scam a between! 30Th, 2022 in every email folder including spam let 's face it that... ': text ', this ).each ( function ( ) { BBB Profiles... That allows people to either buy or sell tickets online this.value = `` ; written by 27... Of seller you are also never certain under what condition you can request refund! # mc-embedded-subscribe-form ' ).each ( function ( ) { it is going to be your responsibility to stubhub! Any changes to the big game or concert began selling and reselling event tickets in..

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