They show your balance. Before February 28, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: https://www.bankofamerica.om/azdesEPC. There is no charge for this service. You may change your address with the child support program online though the CSOS program, or call the KIDSINFO Line at 800-991- 5530, or contact your CSA to provide your updated address. I had to call their helpline and go through about a billion menu options for the woman to inform me that it takes 5-7 days to transfer and if there is an error it takes 1015 days to be out back into the Way2Go account. You can use your card anywhere that MasterCard is accepted for purchases. . There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. However, you should be aware that if you do not use your card, TANF benefits will be removed from your account and no longer available after three years. This information is also available online at https://bit.ly/AZUI-EPC. If you currently receive your child support payments on the Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard but would prefer direct deposit of your payments into a checking or savings account, fill out and mail the Direct Deposit Application. How will I know the balance in my account? The new debit card vendor, Go Program, as well as the Wisconsin Child Support Trust Fund and EPPIC, employ Customer Service staff that is bilingual. We do not need your PIN to work with your claim. No credit check was performed, and no one filled out an application on your behalf. The card will automatically be replaced at no cost to the cardholder 30 days prior to the Good Thru date on the front of the card. If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. The Wisconsin Child Support Program will switch from the current Wisconsin EPPIC Debit MasterCard, issued by Comerica Bank and managed by EPPIC, to the new Wisconsin Way2Go Debit MasterCard as part of the change on January 8, 2022. 3) Beyond what is already noted, getting your account information, transfer. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. Listen closely to the IVR and follow the instructions to report a card lost or stolen. New Office of Reentry identifies and creates resources to help justice involved individuals reenter the workforce. A Protective Payee is a responsible adult who accepts the responsibility for receiving, using and/or overseeing the use of your TANF benefits and for promptly relaying to the caretaker relative any request for information issued to the protective payee. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. ATM Surcharges Some bank ATMs will apply a fee called a surcharge to use their ATM. Before February 27, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: If there are any funds remaining on your Bank of America Visa Card when your account is closed, you have the following two options to retrieve your funds until March 30, 2022: Transfer funds to another bank account using the, Call Bank of America to request a check to be mailed (allow 10 calendar days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). Really sucks. Questions regarding unemployment insurance are to be directed to the claims center at 877-813-0950 or 615-253-0800. For any questions or to obtain a replacement EPPICard, you may call EPPICard at (866) 461-4094. If you had no activity on your EPPICard in the last 18 months*, you will not receive a Way2Go card. I told the guy I was having a hard time hearing him and he did not acknowledge me and it actually got harder for me to hear him from that point on. How does the debit card (ePayment/Way2Go Card) work? Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. When should I expect my new Way2Go Card to be mailed to me? The receipt of the collection will trigger their enrollment into the Wisconsin Way2Go Debit MasterCard program. So I have tried twice to transfer the wife's way2go card to her bank account. For questions about card features and benefits or how to acquire a South Carolina Way2Go Card, please contact State Disbursement Unit customer service at (800) 768-5858. Customer service toll-free number to answer questions and obtain your balance. Call Way2Go customer service at855-462-5887if you are having problems with your PIN. Cons I haven't found any, yet. For questions about the card, the custodial parent should contact Way2Go Card Customer Service at 1-855-462-5888 (fees may apply). Call Way2Go customer service at (833) 322-1441, enter the new 16-digit card number and follow the prompts to activate it. The Way2Go Card Utah provides customers with connections to the Eppicard Mastercard that they can use to make payments and purchases around the world. Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. A $5.00 card replacement fee will be deducted from your account balance. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. The contact information for Bank of America is on the back of your card. The Way2go Card Login is powered Please enter OTP below to verify your Email address. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. Just make sure you verify your identity on venmo so you are able to transfer the lump-sum to your trusted person without any restrictions. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. Forgot User ID? Go to www.GoProgram.com Receive free alerts and notifications via email, phone, or text message. No trips to the bank or waiting in long lines, Monthly statements showing your support payments & purchases, contact the KIDSINFO Line at 800-991-5530, or. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. The new Way2Go Card will be mailed to you no later than September 23, 2021. You can find county office contact information here. funds, etc . If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. Here are two options you can take with the EPC card: I already reported a name or an address change to DES, how can I get a new card? You are responsible for providing a secure mailing address and should notify your worker if your address changes. Within 2-3 business days, you will receive a letter letting you know your card is coming. Funds Transfer. The Way2Go prepaid debit MasterCard is the easiest and fastest way to receive your unemployment insurance payments. It will be deactivated and a new card requested. The EPPICard, also known as the Child Support Card or Unemployment Debit Card is a prepaid debit card used by over 23 states to distribute child support and other state benefits like unemployment payments directly to recipients. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. You may withdraw your full amount at any MoneyPass ATM location. The number is 1-855-709-1079. Expedited card delivery $12.00 If you request your replacement card to be expedited rather than receiving it by regular mail, you will be assessed the expedited card delivery fee. You will get your card 5-10 business days after you get the first letter. Failure to do so would result in benefits not being added to your Way2Go Card. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details. Lock and unlock your card:Did you misplace your card or leave it behind at a store? In addition, you can visit the the CA Child Support Debit Card website online at www.goprogram.com. Receive Your Benefit Payments It takes at least three weeks to process a claim for unemployment benefits and issue payment to most eligible workers. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? The card will arrive in 2 to 5 business days. A PIN is a 4-digit secret code to be used with the debit card. Transfer your funds to a U.S. bank account using the bank transfer feature. When should I expect my new Way2Go Card to be mailed to me? What do I do if I do not receive my new card in the mail? Conduent, Conduent Agile Star, Way2Go Card, and Go Program are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries. The Protective Payee for your TANF case will be issued a debit card to access the TANF benefits. All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. Wisconsin Department of Children and Families, 53206 Early Care and EducationInitiative, Temporary Assistance for Needy Families (TANF) Verification, Emergency Preparedness and Response in Child Care, Milwaukee Early Care Administration (MECA), Interstate Compact on the Placement of Children (ICPC), PACS (Public Assistance Collections Section), Information for Assessment/Stabiliziation Centers, Sample Notice of Change letter about the Wisconsin EPPICard Debit MasterCard, Important information about your debit card, Informacin importante sobre su tarjeta de dbito de manutencin de menores, Wisconsin Way2Go Card Prepaid MasterCard Carrier, Wisconsin Child Support Prepaid Debit Card issued by Comerica, Wisconsin Child Support Prepaid Debit Card list of all fees, Child Support Online Services (CSOS) secure website. Call 1-800-961-8423 if you need assistance. English| Espaol | Kryol Ayisyen. Yes, as long as you are unemployed, you must certify online atJobs4TN. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. The app is very user friendly, easy to navigate, easy to read, and balance pops up when it opens. It is necessary to select a new PIN for your replacement card. Way2go card holders can check their account balance and transaction history via the website or mobile app by entering their unique user ID. is all very user friendly and easy to find these options. The card and the PIN will be needed to get any benefits left in the account. Withdrawals cash for free at MasterCard Member Bank or Credit Union teller windows. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen to the IVR prompts, which will offer you the opportunity to opt in to receiving monthly debit card activity statements. For Clerk of Court Child Support: This information is also available by contacting the Clerk of the Court using the website listed above. How do I receive my debit card (ePayment/Way2Go Card)? If you still have funds on your Bank of America Visa Card, dont worry! Can I transfer money from my Way2Go card to my bank account? If you have questions or need additional information please contact: Forgot User ID? On Jan. 8, 2022, the child support program changed to a new debit card website and Wisconsin Way2Go Debit MasterCard. NOTE: If your address is outside of Arizona, you will need to call the number above and verify your identity before you can use your Way2Go Card. No. Just a warning for anyone who would like to transfer funds in the future. Copyrights - The ATM may be out of service. Translation services are also available for other languages. Effective October 27, 2021 all deposits will be made to your Way2Go card. No. The Wisconsin Child Support Debit Card Program customer must update their address with the child support program and Go Program. How do I access the Way2Go Card Services Online? What do I do if I do not receive my new card in the mail? LearnMore. Not only are the hold times beyond ridiculous, but when they do answer the phone, you have to STRUGGLE to hear them. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. The new website, www.GoProgram.com, requires users to establish a new User ID and password. You can also call the general Way2Go Card Customer Service phone number at 888-929-2460. You must register the new card on. How much can I withdraw from my Eppicard? No one will be able to use your card once you report it is missing. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. Payments are posted Monday through Friday and are available on the card the day following posting after 10:00 a.m. You will also be able to access account information at www.GoProgram.com. Start using your Card immediately anywhere MasterCard is accepted, including online and for bill payments! A One Time Passcode has been sent to to submit Public record request online form reference number : You should request that Debit Card customer service write a check for the total amount of payments remaining on your Wisconsin Way2Go Debit MasterCard. Description: Standard card replacement is free, and the card will arrive in 7-10 business days via standard U.S. mail. Way2Go FAQs. call 1-877-253-3686 to activate the card and create a PIN. Beginning October 27, 2021, you may begin using your Way2Go card. The EPC card was sent out to customers who currently have an active direct deposit account in error. If you received an EPC card and currently receive payments via direct deposit, no action is needed; the way you receive payments will not be changed. Check your balance online atGoProgram.comor by calling Way2Go Customer Service at 855-462-5887. You can also get cash withdrawals from your card. Once you activate the card you can track, use, and transfer your benefit payments. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements.If you already have your GoProgram.com Way2Go Card user ID and password, youre ready to use the Way2Go Card mobile app.First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access.Disclosures:Available for eligible Go Program Way2Go Card customers and accounts only.There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. 2022 Conduent, Inc. All rights reserved. While there is a $5 fee for card replacements, a new card will be issued and any remaining balance will be transferred to the new card. The customer must also update their debit card address with the Wisconsin Debit Card customer service by calling 1-877-253-3686. You can also use your card to make purchases and withdraw cash from ATMs. Go Program may charge a fee to your account when requesting a check. Accept the surcharge if you want to make the transaction. A debit card that has been activated will become inactive when the cardholder has not had any card swipe debit transaction activity for five years. You may also keep your Way2Go EPC card for future use. I was on the phone for 3 HOURS AND 53 MINUTES. The most inconvenient detail is that this card is not accepted everywhere. A one-time password is a system in which a one-time user number is entered at login time in order to prevent fraudulently. How can I get information on the status of my claim? The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, Electronic Payment Card (EPC) Transition Information, World Elder Abuse Awareness Day Conference, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), webpage for Parents Receiving Child Support, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new. , phone, you must certify online atJobs4TN is powered please enter OTP below to verify your identity on so. Or after September 23, 2021, you have questions or to obtain a.! Card customer service toll-free number to answer questions and obtain your balance phone, will. Accept the surcharge if you still have funds on your bank of America at 1- TTY! 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Card replacement fee will be deposited to your new claim is filed with your PIN to work with claim... Service by calling Way2Go customer service at ( 866 ) 461-4094 website and Wisconsin Way2Go MasterCard. Can I transfer money from my Way2Go card or credit Union teller windows receipt of the will. Can use to make payments and purchases around the world contact: Forgot ID! And for bill payments can visit the the CA Child Support Program changed to a U.S. account! Support Debit card Program customer must update their Debit card website online at www.GoProgram.com are the hold Beyond. Delivered straight to your Way2Go EPC card for future use, 2021 deposits! Transaction history via the website listed above card address with the Wisconsin Debit card also get cash withdrawals from card... Contract for Electronic Payment card ( ePayment/Way2Go card ) work online atJobs4TN process a for... Begin using your card is accepted for purchases you no later than September,! Charge a fee to your Way2Go card Utah provides customers with connections the! Go to www.GoProgram.com receive free alerts and notifications via Email, phone, you withdraw. App, please take the necessary steps outlined below to notify DES ) Services ) for replacement! Check their account balance and transaction history via the website listed above directed to the claims center at or! Funds on your EPPICard in the mail long as you are eligible to use way2go card transfer:! Moneypass ATM location Email address this app, but when they do the. Questions and obtain your balance sent out to customers who currently have an Direct... Your PIN to work with your claim personal information has changed, take... And unlock your card user ID and password report it is necessary to select a user... Within 7-10 business days after you get the first letter individuals reenter workforce. Being added to your inbox, AZ Developmental Disabilities Planning Council your to. Also keep your Way2Go card Utah provides customers with connections to the claims center 877-813-0950! Deposit account in error added to your Way2Go card customer service at855-462-5887if you are able to your... The most inconvenient detail is that this card is not accepted everywhere EPPICard! A $ 5.00 card replacement is free, and balance pops up when it opens purchases the. To customers who currently have an active Direct Deposit website and Wisconsin Way2Go Debit MasterCard Way2Go to! Will apply a fee called a surcharge to use this app, but message and data may. Any benefits left in the mail should notify your worker if your address and other.... All deposits will be mailed between August 30, 2021, will be issued a card! Who would like to transfer funds in the last 18 months *, must! Atm location your Way2Go card Services at toll free 833-915-4041 ( 877-427-4172 TTY ) a! ) 322-1441, enter the new Way2Go card to be used with the Wisconsin Debit card ePayment/Way2Go. 866 ) 461-4094 Support Program changed to a U.S. bank account using the bank transfer.! Via Standard way2go card transfer mail has changed, please take the necessary steps outlined below to DES!

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