(b) Merseytravel does not exclude or limit in any way our liability to you where it would be unlawful to do so. *To enjoy the full, continuous River Explorer Cruise you can either buy a supplementary ticket for your Saveaway or you can buy a full River Explorer Cruise ticket from the terminal when collecting your boarding pass. Within this area the Saveaway Ticket is valid on all local bus, train and ferry services of participating operators. Where can you use the My Ticket 3.1 The My Ticket allows for travel on local bus services within Merseyside and Halton, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/my-ticket/). These Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. No, you can register your Walrus card online. 1. Which dates are covered by Solo Term Time Tickets? Misuse7.1 Trio Tickets remain the property of Merseytravel at all times. 3. . (d) If there is insufficient funds or no free concessionary journeys remaining in your Account your Fast Tag will cease to work at the Toll Barrier until funds are added. Adult January 2020 Merseytravel's Tickets For Adults aged 19+ Handy information to plan your journeys Contents Introducing Merseytravel's 03 Tickets for Adults If you You are responsible for ensuring that your Solo Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. 1. Using your Solo Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. Check the ticket price for your journey using the Journey Planner below. 6.1 Prior to purchasing a Railpass on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). 10.3.3 the Solo Ticket is surrendered to us with the request for a refund. 4.6 Subject to clause 4.7, you can only use a Railpass on the dates for which it is valid and until 02:59 am on the day following the expiry of the Railpass. 4. Who can use a Saveaway Ticket and when4.1 Saveaway Adult Tickets are for persons aged 19 or over and may be purchased in paper format or added straight to your Merseytravel Smartcard. The relevant reasons are:(i) we have told you about an upcoming change to the services or these terms which you do not agree to;(ii) we have told you about an error in the price or description of the Fast Tag you have ordered and you do not wish to proceed;(iii) there may be significantly delays because of events outside our control;(iv) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or(v) you have a legal right to end the contract because of something we have done wrong(c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. Account holders are not eligible to apply for, or use the Resident Concession for business purposes. 7.5 Photographs and photocopies of a Trio Ticket or payment receipts of your purchase without the Trio Ticket shall not constitute a valid ticket for travel. Severability 14.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. To buy your first Trio, Solo or Railpass ticket Fill in the application form at the back of this booklet. . 9. Following receipt of this information, we will hotlist the card preventing further usage. If this information changes, for any reason, you must notify us immediately.Please be advised that we may use agencies to verify and confirm your identity and residence. You can also use a Trio or Saveaway ticket on If your journey crosses the Merseyside buses, which include travel on trains and Mersey boundary into Cheshire, Halton, Greater Ferries. 8.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. If your card is reading on otherbusesthere may be an issue with the bus drivers ticket machine. You may continue to use a Railpass Young Person Term Time Ticket until the end of the academic year in which you are 19 years old from which point you must buy an adult ticket. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. If you would prefer to speak to someone about planning your journey, you can call our customer services team on 0151330 1000. Data ProtectionMerseytravel is committed to processing your personal information in a clear and transparent manner. We are sorry for any inconvenience caused. If the tag credit is exhausted alternative payment will be required. Please keep your receipt to hand as proof of purchase. We may not agree to this, and in most cases, we are unable to transfer or assign the Account to another person or third party. We aim to have normal service resumed as swiftly as possible. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. For a Merseyrail-Only Railpass refund, please contact the Merseyrail customer relations department on 0151 555 1111. 6. This clause 9 also applies to accidental destruction of a Trio Ticket. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Solo Ticket and will be subject to any sanctions referred to in clause 8 below. Railpasses are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. You should receive your ticket within seven days. Third Party RightsThis Agreement is between you and Merseytravel. 11. You no longer need a photo or application form. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. You will then be able to register your MetroCard and buy tickets online. A charge will be made for each that that is blocked to prevent unauthorised usage this change may be refunded on recovery of the tag. (i) Any images of the Fast Tag we may provide are for illustrative purposes only. Liability Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. Simply complete the 4-step process, select your chosen ticket and pay by debit or credit card. EN. We are sorry for any inconvenience caused. Your receipt should show this information, or if you have bought it online you can check this in the My Tickets section. 10.3.5 the Railpass is surrendered to us with the request for a refund. 4.1.4 a year (Railpass Adult Annual Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and will be valid from the date specified at purchase. quoting your order reference number to let us have the correct details. 4.5.2 four weeks (Solo Apprentice 4 Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. Tickets are valid Monday to Friday on term time dates only. (a) This Agreement should be read in conjunction with the information contained within the Mersey Tunnels T-FLOW Concessionary travel Application pack. Merseytravel accept payment by all major debit or credit cards (excluding AMEX). English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . It is the User(s) responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. 2.2 If you have questions in relation to these Terms or the Solo Ticket scheme, please contact us by emailing us on. (e) We may stop providing the T-Flow Scheme at any time. This agreement is between you and Merseytravel. There will be a delay in the information reaching the back office system, you should allow 24 hours for the card status to change from pending to active. Merseytravel March 11 at 10:41 AM T-FLOW is the quick and easy way to travel through # MerseyTunnels . This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the service as detailed within the Consumer Rights Act 2015. Loss or damage is foreseeable if either it is obvious that it will happen, or, if at the time the contract was made, both we and you knew it might happen. Privacy PolicyThe personal data you provide us in relation to the Solo Tickets and on the Merseytravel Website is subject to our Privacy Policy. What is a MetroCard and is it different to a Walrus card? 9. We are unable to issue cash or cheque refunds. DeactivationIf a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Solo Tickets being added to it. 7. Merseytravel passengers to benefit from more smarter options. August 2018 Adult . We will write to you to let you know that we are going to stop providing the Fast Tag scheme. Each of the paragraphs within this agreement operates separately. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. We will refund a Term Time Ticket in line with our refund policy. Although we have made every effort to display the device accurately, your Fast Tag may vary slightly from those images. If you are an apprentice aged up to 18 you already receive half price travel. (b) Merseytravel shall duly observe all their obligations under the Data Protection Act 1998 and GDPR regulations which arise in connection with the agreement and will not disclose your information to third parties without your consent, other than partners for the purpose of administering the scheme unless we are required by law to do so. It is the Account Holders responsibility to register the correct VRN number against each User(s) on the Account and notify Merseytravel immediately if they sell that vehicle. You are responsible for ensuring that your Trio Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. Railpasses are not eligible for replacement if they are lost or stolen. ticket and to agree the associated annual pricing strategy for all Solo Season tickets for the remainder of 2017. Simply complete the 4-step process, select your chosen ticket and pay by debit orcredit card. You must first use your ticket within 28 days from the date you buy it. Application means the formal application for a Fast Tag completed by you. 8.3 We may withdraw your Solo Ticket, including refusing to accept the continued use of such Solo Ticket and refusing to make it available on a Merseytravel Smartcard or Apprentice Travelcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. 5.5 All travel you make using a Solo Ticket is subject to the bye-laws, regulations and individual conditions of each bus operator. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and8.3.3 the Trio Ticket is surrendered to us with the request for a refund. Time dates only, we will refund a Term time dates only information a! Travel you make using a Solo ticket is surrendered to us with the request for a Fast Tag may! ) this Agreement operates separately ( e ) we may stop providing the Fast Tag we stop... 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