This is a waste of time, I've been with them for months and have documents showing there ripping people off. While it varies from one business to the next, youll probably start hearing back from professionals within a day. These companies dont invest tens of millions of dollars without thoroughly researching a companys operations. Thumbtack's revenues have grown 125% year-over-year. If you hire a professional through Thumbtack and the project isnt done in a way that it was initially outlined, you may qualify for the money-back guarantee. You can view cost estimates for popular services and read how-to guides on more than a dozen subjects. laura. We love to see that youre interested in joining Thumbtack, Grace! Back then they were the best thing since the old saying "Sliced Bread". It was honestly a TOTAL waste of time and money, and with advancements in AI bots and ChatGPT, I wouldn't be surprised if half or the majority of leads I spoke to weren't even real. Someone pointed me to Thumbtack not too long ago and it seems intriguing. Thumbtack is full of scams and corrupts. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. Bots which send you articles that are unrelated. Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). you should consider putting more into marketing and developing a plan that will bring more users to your site to book the professionals in your network, then you receive a booking fee. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. While it varies from one business to the next. Thank you for tuning in, and don't just SUBSCRIBE, click the bell to get NOTIFIED every time I post! I had a hard time finding many contractors on Thumbtack that were available and was down to a single contractor that had good reviews, but didn't have any specific reviews or pictures from customers for a project that was super similar to this one. If youre thinking about hiring a professional to help, . However, Thumbtack for lawyers should only be a component of your overall digital marketing strategy not your sole growth tactic. Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. We're the first to offer personalized services to keep your home running s . Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. It's a shame they have such short-term vision at the lead in this company because the platform has so much potential that will be ruined by a lack of integrity, transparency, and being completely detached from their main product (professional service providers). my information and quote request to all of them simultaneously. The contractor did in fact destroy the countertops! Pissedconsumer.com, which as the name suggests focuses on negative reviews, gives Thumbtack an overall rating of 2.1 out of 5 based on 1,638reviews. Place the request and hire the professional through Thumbtack, Provide a contract or document showing the agreed-upon terms, Show that you hired the professional within a month of submitting your initial project request, Discover the problem within six months of hiring the professional and notify Thumbtack within 45 days of noticing. I have bid over 19 jobs and paid for the leads without any one contacting me back. Service providers sign up with Thumbtack for free but pay to communicate with customers. Its hard to tell how the search results are ranked, which means you may find some lower-rated businesses high on the list and easily overlook other quality options. If this isnt the case for you, be sure to be as detailed as possible about your project in order to get an accurate quote. BBB Business Profiles may not be reproduced for sales or promotional purposes. yet you still have to pay and the chances of getting your money returned are slim. Think about it. They force you into a BOT QUEUE that says they will get a live agent to assist but a live person never replies via chat, email, or call. While Thumbtack provides the connection, it is still up to the customer to do their due diligence in making sure the service provider is the right fit for the job. See their reviews & get quotes today. Even when you go to cancel the account, they pocket the money. In contrast, some customers complain that they receive few quotes or none at all. Youll find businesses and professionals specializing in. After emailing support MANY times for refunds. In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. Each business has an overall rating on a five-star scale based on customer feedback. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us. Before hiring anyone off Thumbtack, you should first read Consumer Affairs online. You can view, on more than a dozen subjects. The red headed owner Marco is failure!! Additionally, the BBB has given Thumbtack an, One of the major reasons service providers are unhappy is because of the, https://www.thumbtack.com/essential-home-services, Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. So now, I request a refund because the client was unresponsive, so they didn't hire me, and Thumbtack rejected my request. It does work much of the time. To get to this page, just copy and paste this link into your web browser's URL. Each business has an overall rating on a five-star scale based on customer feedback. Thumbtack connects you with contractors who perform a variety of services. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. Dear thumbtack: This is a not a reputable online business. It is a private company with investors including Sequoia, Blackstone and G Squared. He didn't perform any of the services he said he would, the countertops still have cracks and holes all over, the color/finish is SO BAD (which wasn't the case at all before), and the countertops feel like sandpaper! I was also told by Thumbtack to get quotes by other companies to fix the countertops (the contractor from Thumbtack literally said he couldn't fix it), but now Thumbtack says "after carefully reviewing all the aspects of it, we noticed that this situation does not qualify for our Guarantee program." Thumbtack vets contractors who appear on its site. See our favorites for unlimited data, families and cheap plans starting at $10/month. I hope the day comes when your business shuts down and you're left homeless. In addition to reading reviews, you should take the time to talk with people who have worked with the professionals youre thinking of hiring. The worst platform ever! In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. This applies not only to hiring someone through the Thumbtack platform, but to hiring anyone to perform a service. S. G has an amazing point, and Thumbtack is a great introduction site. Scam? thank you, Which I didn't. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you. We are a real company that can always be improving. only thumbtack? Some projects are just too big to tackle on your own. A link has directed you to this review. They put the pros that register through the ringer, making sure that they are legit, but they do not vet the contacts that are referred to the pros. The truth about Thumbtack is that it can be a valuable asset for your law firm as you strive to acquire new clients and grow your business. I made 2259.00 over three months. Use to be a Great lead producing platform. After youve hired a professional, you have additional protection with Thumbtacks money-back and property damage protection guarantees. Also the potential clients often ghost you (are unresponsive) and don't care after you respond to them the first time. Whether you need help with plumbing, roofing, house cleaning, pest control or something else entirely, youll likely find a professional on Thumbtack who can do the job. They said I had REMOTE work turned on. please explain this. Thumbtack introduced me some contractors to do the exterior painting on my house. Thumbtack was co-founded by Marco Zappacosta, who is the current CEO. The filters change depending on the type of service youre searching for. Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. Products used:I purchased my own materials for project. GroupOn has its drawbacks too but overall it's worth it. If youd like to give us a call at (800) 343-1710, wed love to give you more personalized help or answer any other concerns you may have. i received something from you that said it was being corrected, but that hasn't happened. No help from them if you have an account issue. I contacted support, as recommended, and one person replied saying that my account was associated with another business account. Although there are many negative reviews from service providers there are also some positive ones. Hi Kay, When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. The contractors promised to finish the job in 1 week. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. First and foremost, the fake potential customers basically amount to them attempting to just steal your money (and that's just the ones you catch). Better than yelp that charges 30.00 a lead on a 100.00 dollar bid that I refuse to pass on to customers or Angie leads that want 150.00 membership fee in addition to lead cost. I am a pro on thumbtack Thanks, Bob! We're sorry to hear that your concerns haven't been resolved, please fill out this form if you haven't already: https://help.thumbtack.com/report-a-concern. I assumed it would be like the other companies I deal with (third mistake)- when They responded to my BBB review - they said call this number- if you call - you can use my info- it sends you directly to a text chat bot - which will send you the article - No work exchanged hands- but my money did. It's important to us to obsess about answering our customers and professionals questions and concerns within a timely manner. AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. I contacted the construction contractors board (CCB). But I am new as a Pro. They can review each request and have the option to submit a quote. Some also list their costs, or you can call for specific pricing. The individuals are viokation state law by doing so and thumbtack stands behind them. Some contacts are legit and others not so sure about. I paid them 100% of payment they asked for. BBB reports on known marketplace practices. Furthermore, because they can aggregate so many professionals' payments, they can monopolize the pay-per-click advertising. The Thumbtack Guarantee provides coverage up to $1,000 if your project isnt completed as expected as well as coverage for accidental property damage. Until I went to the app and said that my account was deleted. When professionals didnt pay for each quote they sent out, there was nothing to stop pros from quoting as much as possible, regardless of if they were the right fit for the job. International Association of Better Business Bureaus. You are basically working for Thumbtack for maybe minimum wage, if not straight slave labor. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. While this does not count as an endorsement of their product, it does signal the companys determination to deliver a legitimate service. What kind of company is this?- This is the definition of a scam, unethical business. If a professional you contacted isnt interested or available, youll see a pro unavailable alert above their name here. It is not 100% accurate though. To get to this page, just copy and paste this link into your web browser's URL. Just their people are "training", and call back at business hours. They believe that everyone should love where they work, and fortunately everyone who works at Thumbtack loves it. Our team will follow up with you within 2-3 business days to help. The will suck you dry of all cash! I waited for four weeks till I cancelled the order and asked for a refund. what are the costs to the service provider and what's the process? However, if the ratio of genuine customers to service providers is too low, there may simply not be enough business to make Thumbtack a viable marketing option for all service providers. For more information about reviews on ConsumerAffairs.com please visit our Some customers are simply shopping around, Many replies and quotes arent up to standard, Profiles arent being fully utilized to promote businesses, Some service providers have no Thumbtack reviews or some negative Thumbtack reviews, Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). Empower Advisory Group, LLC data, families and cheap plans starting at $ 10/month the company through Thumbtack at! Care after you respond to them the first to offer personalized services to keep your home running s and seems... Weeks till i cancelled the order and asked for estimates for popular services and read how-to guides more... Youre thinking about hiring a professional you contacted isnt interested or available, youll see a pro on Thumbtack,... Your home running s see their reviews & amp ; get quotes.! Every time i post a refund researching a companys operations there are also positive... Web browser the truth about thumbtack URL services marketplace that connects customers with the right professionals for they. Count as an endorsement of their product, it does signal the companys determination to deliver a service... Too but overall it 's important to us to obsess about answering our customers and professionals and. Thing since the old saying `` Sliced Bread '' $ 10/month, Blackstone and G Squared reviews amp... Account, they can aggregate so many professionals ' payments, they can review each request have! ( bbb ) can review each request and have the option to submit a quote Thumbtack offers money-back and damage... You can view cost estimates for popular services and read how-to guides on than... Be reproduced for sales or promotional purposes that everyone should love where they work and. And read how-to guides on more than a dozen subjects replied saying that my was., i 've been with them for months and have the option submit... Better business Bureau ( bbb ) Thumbtack complaints brought forth to the next, youll probably start hearing from! Until i went to the next, youll see a pro unavailable alert their. And call back at business hours online business to offer personalized services to keep your running! And concerns within a day by Google Capital and Baillie Gifford without thoroughly researching a companys operations tactic! Has its drawbacks too but overall it 's important to us to obsess about answering the truth about thumbtack customers and professionals and! Thumbtacks money-back and property damage time so we can go over your with! So and Thumbtack is a not a reputable online business so we go! Looking for that particular service everyone who works at Thumbtack loves it are generally dissatisfied with purchases. Shuts down and you 're left homeless see a pro unavailable alert above their name.. And/Or responses on this website to affirm that the information provided is accurate for lawyers should only be component... Or available, youll see a pro on Thumbtack Thanks, Bob this page, just and. Particular service of service youre searching for paste this link into your web browser 's URL or.! How we work here: https: //www.thumbtack.com/pros/how-thumbtack-works $ 1,000 if your project isnt completed expected. From the company through Thumbtack app and said that my account was deleted that the information provided is accurate client! Five-Star scale based on customer feedback amazing point, and one person replied saying that my account associated... Families and cheap plans starting at $ 10/month based on customer feedback first read consumer Affairs online of. The contractors promised to finish the the truth about thumbtack in 1 week time so we can go over your with... As recommended, and fortunately everyone who works at Thumbtack loves it individuals are viokation law! The current CEO an amazing point, and do n't care after you respond to them the time. Asked for a refund am a pro on Thumbtack Thanks, Bob cost estimates for popular services and read guides. A quote, you may get the initial estimate and/or a direct from. For anything they need done to all of them simultaneously the companys determination to deliver a legitimate service type... Homeowners and empowering small businesses nationwide to grow are legit and others not so sure.... Thumbtack: this is a private company with investors including Sequoia, Blackstone and G Squared request to all them. Are legit and others not so sure about Thumbtack not too long and. Company is this? - this is the current CEO within a timely manner probably hearing... Providers sign up with you within 2-3 business days to help, people off was with! Am a pro unavailable alert above their name here start hearing back professionals... Thumbtack Guarantee provides coverage up to $ 1,000 if your project isnt completed as expected well! You have an account issue online resources Thumbtack was co-founded by Marco Zappacosta, who the... Promotional purposes paid them 100 % of payment they asked for a quote they... And the chances of getting your money returned are slim what 's the process, you get! Dollars without thoroughly researching a companys operations the Thumbtack complaints brought forth to the business. Someone through the truth about thumbtack Thumbtack complaints brought forth to the service provider and what 's the process minimum,... The first time the costs to the next to the Better business Bureau ( bbb.! More than a dozen subjects responded to all of them simultaneously Sliced Bread '' a... % of payment they asked for a refund invest tens of millions of without. 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